BOOKING & CANCELLATION POLICY

Deposits:

Shoulder/Off Peak seasons: 30% Deposit is required
Peak season: 50% Deposit is required.  Payment in full before stay.

Direct / BIG4 Cancellation Policy:

Peak Season
– More than 30 days notice: Full refund less $20 administration fee
– Less than 30 days notice: Cancellation fee of $20 administration fee and 1 night’s tariff 
– Less than 10 days – No refund
Shoulder/Off Peak Seasons – Cabins
– More than 30 days notice: Full refund
– Less than 30 days notice: Cancellation fee includes $20 administration fee
– Less than 20 days notice: Cancellation fee of $20 administration fee and 1 night’s tariff 
– Less than 10 days – No refund
Shoulder/Off Peak Seasons – Sites
– More than 30 days notice: Full refund
– Less than 30 days notice: Cancellation fee includes $20 administration fee
– Less than 10 days notice: Cancellation fee includes $20 administration fee and 1 night’s tariff

Failure to Notify

If you do not notify Colonial Holiday Park of your cancellation or you do not arrive by 11am the day after your scheduled reservation, your booking may be cancelled without the refund of any deposit.

Early Departures

Peak Seasons – No refund will be made if you decide to cut your reservation or holiday short.
Shoulder/Off-Peak Seasons – Refunds may be issued subject to Park Owner’s discretion.

One night surcharge for all Cabins and Tourist Accommodation:
A $20 surcharge will be charged between 1 September to 16 December 2018, and 7 January to 31 May 2019 on all one night bookings made for either a Friday, Saturday or Sunday night.

Expedia Group Cancellation Policy:

Peak Season
– More than 30 days notice: Full refund 
– Less than 30 days notice: 30% deposit retained as cancellation fee
Shoulder/Off Peak Seasons – Cabins
– More than 30 days notice: Full refund 
– Less than 30 days notice: 30% deposit retained as cancellation fee

Booking.com Cancellation Policy:

Peak Season – Cabins (20/12/18 – 07/01/19)
Full payment on reservation / non refundable
Shoulder/Off Peak Seasons – Cabins
– More than 30 days notice: Full refund 
– Less than 30 days notice: 30% deposit retained as cancellation fee

 

Emergencies / Catastrophic Events Cancellation Policy:

 

In the event of an emergency or catastrophic event such as a flood, fire, earthquake, storm, act of terrorism etc. which prevents the guest from checking in and honouring their booking due to being unable to access the accommodation, or where authorities deem the park unsafe to enter, deposits or prepayments will be refunded with the following options;

  1. Refund of deposit or prepayment less $20.00 administration fee; OR
  2. Full credit or prepayment to a future deferred booking. Deferral dates must be provided at the time of request. Any deferred dates must be within 12 months of the original booking date. Deferring can only occur once with any booking and if the second booking cannot be kept then cancellation fees will apply in accordance with our cancellation and refunds policy.

If an emergency or catastrophic event occurs in the park after check in and during the guest’s stay that subsequently interferes with the customer being able to occupy or access the accommodation, then deposits or prepayments will be refunded with the following options;

  1. A refund will be given for the nights paid and not stayed less $20.00 administration fee; OR
  2. Full credit of the unused nights to a future booking. Deferral dates must be provided at the time of request. Any deferred dates must be within 12 months of the original booking date. Deferring can only occur once with any booking and if the second booking cannot be kept then cancellation fees will apply in accordance with our cancellation and refunds policy.

Fully Self Contained Sites:

‘Fully self contained unpowered’ means the caravan / motorhome has ensuite facilities, independent power and will capture and retain onboard all liquid waste. Exclusions are the amentities, power and free wifi

CABINS

Our modern cabins are Family & Pet friendly! From budget options to Executive Cabins, we have your accommodation covered. Sleeping arrangements for 2 - 6 people, whether it's for an overnight stay or a holiday break!

FACILITIES

Relax by the Pool or meet new friends at the undercover Camp Kitchen. Cook up a feast at the BBQ area in the pizza oven and eat dinner under the stars. All sites have access to our modern individual ensuite amenities block with key card access.

SITES

Set up your caravan, RV, camper or tent on one of our large grassy sites. Each site has a concrete slab, power head, fresh water tap and grey water disposal. Choose from powered, unpowered, ensuite or fully self contained*. Drive through sites available.

SITE OPTIONS

  • Powered
  • Ensuite Powered
  • Unpowered
  • Fully Self Contained

CABIN OPTIONS

  • Executive Villas
  • Superior Cabins
  • Studio Cabins
  • Economy Cabins

CONTACT US

PHONE: 1800 931 822

OFFICE HOURS:
Open 7 days
9am - 5pm