BOOKING & CANCELLATION POLICY

Booking Policy

A deposit is required for all bookings, a booking will not be confirmed until this is received. We reserve the right to cancel any booking made where a deposit has not been received

Direct Phone Bookings
Off-Peak:         30% Deposit is required at time of booking.
Peak:               50% Deposit is required at time of booking.  Payment in full 30 days prior to arrival

Direct Website Bookings
100% deposit is required

Cancellation Policy

Unless a specific tariff states otherwise, standard cancellation terms are as below;

Peak Season – Cabins & Sites
– More than 30 days notice: Full refund less $20 administration fee
– Less than 30 days notice: Cancellation fee of $20 administration fee and 1 night’s tariff 
– Less than 10 days – No refund of monies

Off Peak Seasons – Cabins
– More than 30 days notice: Full refund
– Less than 30 days notice: Cancellation fee includes $20 administration fee
– Less than 20 days notice: Cancellation fee of $20 administration fee and 1 night’s tariff 
– Less than 10 days – No refund of monies

Off Peak Seasons – Sites
– More than 30 days notice: Full refund
– Less than 30 days notice: Cancellation fee includes $20 administration fee
– Less than 10 days notice: Cancellation fee includes $20 administration fee and 1 night’s tariff

Failure to Notify
If you do not notify us of your cancellation or you do not arrive by 9am the day after your scheduled reservation, your booking will be cancelled without the refund of any monies paid

Early Departures
No refund will be paid if you decide to cut your reservation or holiday short

Term & Conditions

  1. Final full payment for your stay, unless tariff terms dictate otherwise, are required on check-in
  2. A credit card pre-authorisation is required at time of check-in for all cabin stays
  3. Guests checking-in outside reception hours are requested to contact us with an estimated time of arrival and arrange final full payment and a credit card pre-authorisation if applicable to their booking
  4. Early checkins / late checkouts are subject to availability within 24 hours of arrival/departure and may incur an extra charge
  5. We are a dog friendly park – all bookings must advise whether a dog will be accompanying them before arrival at our property
  6. Additional costs – we reserve the right to debit your credit card or request payment in full for any outstanding charges that apply to your booking. This includes extra cleaning, excess rubbish removal, additional unpaid guests, extended stays, late checkouts, lost keys, item theft or repairs and damage to the property
  7. Guests are given a full copy of the park rules at check-in, all guests and their visitors are required to make themselves familiar with these.

Emergencies / Catastrophic Events Cancellation Policy

In the event of an emergency or catastrophic event such as a flood, fire, earthquake, storm, act of terrorism etc. which prevents the guest from checking in and honouring their booking due to being unable to access the accommodation, or where authorities deem the park unsafe to enter, deposits or prepayments will be refunded with the following options;

  1. Refund of deposit or prepayment less $20.00 administration fee; OR
  2. Full credit or prepayment to a future deferred booking. Deferral dates must be provided at the time of the request. Any deferred dates must be within 12 months of the original booking date. Deferring can only occur once with any booking and if the second booking cannot be kept then cancellation fees will apply in accordance with our cancellation and refunds policy.

If an emergency or catastrophic event occurs in the park after check in and during the guest’s stay that subsequently interferes with the customer being able to occupy or access the accommodation, then deposits or prepayments will be refunded with the following options;

  1. A refund will be given for the nights paid and not stayed less $20.00 administration fee; OR
  2. Full credit of the unused nights to a future booking. Deferral dates must be provided at the time of the request. Any deferred dates must be within 12 months of the original booking date. Deferring can only occur once with any booking and if the second booking cannot be kept then cancellation fees will apply in accordance with our cancellation and refunds policy.

 

 

CABINS

Our modern cabins are Family & Pet friendly! From budget options to Executive Cabins, we have your accommodation covered. Sleeping arrangements for 2 - 6 people, whether it's for an overnight stay or a holiday break!

FACILITIES

Relax by the Pool or meet new friends at the undercover Camp Kitchen. Cook up a feast at the BBQ area in the pizza oven and eat dinner under the stars. All sites have access to our modern individual ensuite amenities block with key card access.

SITES

Set up your caravan, RV, camper or tent on one of our large grassy sites. Each site has a concrete slab, power head, fresh water tap and grey water disposal. Choose from powered, unpowered or ensuite* sites. Drive through sites also available.

SITES

  • Powered
  • Ensuite Powered
  • Unpowered

CABINS

  • Executive Villas
  • Superior Cabins
  • Studio Cabins
  • Economy Cabins

CONTACT

PHONE: 1800 931 822

OFFICE HOURS:
Open 7 days
9am - 5pm