Question 1

How do I check-in?

Accepted Answer

Come into the office and let us know your booking reference or surname so we can find your booking. You will need to complete the guest registration form and to settle any outstanding monies owed on your accommodation (if not already paid in full). Please be aware all cabin bookings will require a credit card authorisation even if paying by cash. You will then be given your key access card to the boom gate and map and keys to your cabin.

Question 2

How do I check out?

Accepted Answer

Stop by the office and drop back your key access card and keys for your cabin as you leave. You will also settle any outstanding money owed on your accommodation.

If you are wanting to leave early before the reception is open, you can drop back your keys into the box outside the office building.

Question 3

What if I arrivie outside of reception hours

Accepted Answer

Please ring ahead and notify the office of your estimated arrival time. They will arrange other methods for you to enter the park and get to your accommodation.

Question 4

What are the reception hours?

Accepted Answer

Our reception is open 7 days a week from 9am to 5pm. If arriving outside of reception hours, please ring ahead and let us know so we can cater for you. Thank you.

Question 5

Do you have wifi available?

Accepted Answer

Yes we do have wifi available to park guests staying in cabins or on sites. Wifi is free for the first week (7 days) of your stay. Data bundles can be purchased after the week is up if you would like to stay connected.

Question 6

Are there any extra costs?

Accepted Answer

Extra costs will be incurred if damage is done to any furniture, linen, walls or appliances within the cabins or other public areas such as amenities block, laundry, camp kitchen, BBQ area or pool.

We reserve the right to charge a pre-authorisation up to $50.00 on your credit card for cleaning fees if the cabin is left in an unreasonable state OR our pet or non-smoking policy inside cabins is ignored.

Any major breakages, damages or items removed from a cabin or amenity will be invoiced separately and charged to your credit card.

Question 7

Do your cabins have a kitchen?

Accepted Answer

Yes, all of our cabins have kitchen facilities, including gas cooktop, convection microwave, fridge, cooking utensils, crockery, cutlery and glassware. Our Executive two-bedroom cabins also have an oven and dishwasher.

Question 8

Do your cabins have a bathroom/ensuite?

Accepted Answer

Yes, each cabin has an ensuite with shower, basin and toilet.

Question 9

Do your cabins have air conditioning & heating?

Accepted Answer

Yes, each cabin is fitted with reverse cycle air conditioning. Larger cabins have ceiling fans in bedrooms.

Question 10

Is Linen provided?

Accepted Answer

Yes, all beds have sheets, quilts, blankets and pillows.

Question 11

Are towels provided?

Accepted Answer

Yes, bath towels, hand towel and bath mat are provided. Please bring your own pool & beach towels.

Question 12

Do your cabins have BBQs?

Accepted Answer

The Executive two-bedroom cabins each have a BBQ for use. Other cabins can use the BBQs at the camp kitchen.

Question 13

Do your cabins have outdoor furniture?

Accepted Answer

Each cabin has an outdoor dining area.

Question 14

How close are the camp kitchen and pool area?

Accepted Answer

Extremely close! The camp kitchen and BBQ area are within 10m-20m and the pool is within 20m-30m.

Question 15

Is there room to park a boat?

Accepted Answer

Each cabin has a cement slab out the front or side and most cabins will have plenty of room for your boat and car. Please notify the office before bringing your boat to ensure there is enough room at your chosen cabin.

Question 16

Are the cabins secure?

Accepted Answer

Yes, each cabin has a key locking screen door and key locking glass sliding door.

Question 17

When are your cabins cleaned?

Accepted Answer

Each cabin is thoroughly cleaned after each stay. All linen is replaced. Bathroom, kitchen and floors disinfected.

Each cabin is also given a spring clean 4 times a year where the outside is washed down and the interior is cleaned from top to bottom including ceiling, walls and floors.

Question 18

What is the maximum size caravan or bus you can fit?

Accepted Answer

From 4m up to 20m long (subject to availability).

Question 19

Do you have drive-through sites?

Accepted Answer

Yes we have 4 large drive through powered sites available.

Question 20

Where do I park my vehicle?

Accepted Answer

All vehicles need to be parked within the boundary of your site. If you are having visitors there is allocated visitor parking at the entrance of the park or near the amenities block.

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